🤖 Meet OnCall AI, our observability copilot that makes troubleshooting easy. Read announcement.
Solutions Engineer
- United States (Remote)
ABOUT US
We are a well-funded Series B ($82MM) high growth startup headquartered in Seattle, with employees throughout the United States and EMEA. Most of our roles are remote-first and we offer a diverse, respectful, fun, and collaborative environment to work in. We're currently in the start-up sweet spot with sufficiently low risk and yet still the potential of massive upside.
At Edge Delta, we are building the world’s most scalable and effortless observability platform allowing our customers to analyze their data as it’s created, where it’s created. Embracing the freedom to decouple where you analyze your data from where it’s stored, this unique take on DevOps, Security, and SRE lets you consume and analyze outputs (logs, metrics, events, traces, telemetry) with orders of magnitude more insights.
Our customers escape the constraints and architectural limitations of traditional centralized systems by utilizing our lightweight and ultra-fast agent, distributed architecture, and stream processing capabilities. Ultimately, Edge Delta provides the scalability the market needs without previous technical or financial limitations, unlocking limitless data analysis, faster intelligence, and automated anomaly detection.
If the prospect of creating a category and bringing a fundamentally brand new technology to the market sounds interesting, Edge Delta is the place where you can be given the opportunity and autonomy to shape the future of observability.
Key Responsibilities:
- You're part of our Customer Success organization. Our job is to make our customers super successful and help increase adoption of our product.
- Work with our customer's technical team to analyze and understand current logging pipelines, tools and processes,
- Based on your initial analysis, architect and implement the optimized Edge Delta setup for integration, scale, and repeatability.
- Consult on logging, metrics and monitoring best practices, processes, solutions, etc.
- Be a subject matter expert with our product, so you can effectively connect the dots between the customer needs and what our product can do for them
- Interface with the Customer's Executive and Leadership teams to understand the technical goals and business objectives related to their monitoring needs, design their Edge Delta implementation to best fit those requirements, and correlate the technical success criteria to the required business outcomes
- Document and implement the different processes and solutions that are employed for successfully onboarding customers in order to help enable internal Edge Delta teams, and by doing so, contribute to the product design, knowledge sharing, and building an internal and external knowledge base
- Interact with customers on a professional and highly technical level.
- Work closely with Pre-sales and Post-sales teams to ensure that Edge Delta customers are successful and experience a high level of customer satisfaction with our solution.
What are we looking for:
- BA/BS degree in CS or Computer Engineering-related field or equivalent experience.
- 10+ years of experience in customer facing technical support.
- Hands on experience and technical understanding of DevOps, application monitoring, software release tools, and/or broader cloud-native application infrastructure platforms
- Deep understanding of cloud providers and cloud technologies.
- Knowledge of logging systems, such as Windows Event Viewer, Syslog, R Syslog, & Syslog-ng, and complicated logging pipelines is strongly required
- Extensive experience with Linux systems.
- Sysadmin level skills such as OS updates, installing packages, enabling/disabling services, creating users & groups and managing file system permissions.
- Comfortable with basic scripting and programming (Regex, Java, C++, Python, Powershell, Bash, etc).
- Extensive experience with Kubernetes and Docker setup, configuration, troubleshooting, tuning and infrastructure.
- Strong knowledge of TCP/IP, ping, traceroute, Netcat, TCP dump, Wireshark, ns lookup, etc.
- Experience in working with complex, multi-divisional, multi-geographical customers.
- Clear and effective communication skills.
- You’re driven; no one needs to push you to excel; it’s just who you are.
- You’re passionate about helping our customers.
- You’re comfortable working in a fast paced, sometimes intense startup environment, often wearing ten hats.
- You have a “can-do” attitude. This is a startup so not everything is going to be perfect. We’re here to build a world-class company, and we’re looking for folks who have that mindset and are eager to build and constantly improve (instead of complaining about what’s missing or not working).